Returns & Refund Policy
We want you to be completely happy with your purchase. To ease your mind, we offer “No Hassle” returns if you change your mind about any purchase.
We are happy to accommodate your decision as long as the following conditions are met:
- Request for a refund must occur within thirty (30) days from the purchase date.
- Return Shipping Fees. You will need to pay for shipping costs to return an item to Kooskadoo.
- The item(s) you are returning must be in new condition with original packaging.
- The item(s) must not be a Gift Card. We cannot process refunds for Kooskadoo gift cards.
- The item(s) can only be returned from the same location it was delivered to.
- For refunds, we will refund your original method of payment.
- Occasionally, we will specify items that are not eligible for return or refund on our website.
RETURNS FORM: In your package, you will find a paper slip. Kindly return the items to the address on the slip. Be sure to include the slip inside your package when you ship the item(s) to us.
EXCHANGES: If you want to exchange an item for another item(s), simply return the first item for a refund, and then place a new order for the item you want.
ORDER CANCELLATIONS: If you wish to cancel an order, please do so as quickly as possible. Once your order ships, it cannot be cancelled.
AUTHORIZED RESELLERS: Kooskadoo.com is the only authorized seller.
MISSING ITEMS: If items were ordered, but were not included in your package, contact us using our contact form.
SHIPPING FEES: The customer is responsible for all return shipping charges. All Cash On Delivery (COD) packages will be refused.
SHIPPING DAMAGE: In the event an item is damaged during the shipping process, you will have 7 days from the delivery date to let us know. You will need to take a picture of the damages and then email the pictures you took, along with the order number to: email@example.com.
GIFT RETURNS: Gift items returned will be refunded to the purchaser’s original method of payment. Please return the goods to us within 30 days of the shipping date. Please ensure all other return conditions are met.
GIFT CARDS: Gift Cards cannot be returned and are non-refundable.
FINAL SALE ITEMS: All items marked as “Clearance”, “Final Sale”, or “As Is” are FINAL SALE and are not eligible for return or exchange.
HOLIDAY RETURNS: The 30-day return policy will be extended for the holidays. Orders submitted November 14th through December 14th will have until January 14th to initiate the return process. Please note that these returns must reach us by January 31st to receive a refund.
DISCONTINUED & OUT OF STOCK ITEMS: Occasionally, we no longer sell an item, or we are out of stock. If your item was damaged in the shipping process, or we failed to include it in your shipment, then we might not be able to send you a replacement. If this happens, we will issue your choice of a refund or a store credit.
DEFECTS AND WARRANTY RETURNS: We take pride in the products we make, and we back that up with a guarantee against defects for 30 days from the date of purchase. Any defective item under warranty will be replaced immediately with our compliments. Send a request using our contact form.
SEND US YOUR PACKAGE: Please ensure that all items are packed with care and are sufficiently protected from damage that could occur during shipping. A tracking number and insurance is recommended.
WHERE TO SEND YOUR RETURN:
Kooskadoo Clothing Co.
319 Vann Dr, Suite E #26
Jackson, TN 38305