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FAQs
The Kooskadoo Monthly T-Shirt Sweepstakes is a monthly sweepstakes sponsored by Kooskadoo.
The winner receives one (1) t-shirt currently listed on the Kooskadoo website. To enter, provide your email address either via the popup on our home page, or by sending us a message using our contact form, or by sending an email to hello@kooskadoo.com with "SWEEPSTAKES" entry in the subject line.
No purchase necessary. Void where prohibited. One entry per person. The email address you provide for your entry will be added to an email list owned by Kooskadoo.
Order tracking
You will receive a shipping confirmation via email once your order has been shipped that includes a tracking link for your order. Click on the link in the email to view tracking information.
Alternatively, if provided with a tracking number…
If your order is arriving Standard Shipping, UPS Ground or Expedited Shipping
Go to www.ups.com. Enter the tracking number, if provided, from the shipping confirmation email you received from Kooskadoo. You’ll see the progress of your order and its estimated arrival date.
If your order is arriving USPS Priority Mail
Go to www.usps.com. Enter the tracking number, if provided, from the shipping confirmation email you received from Kooskadoo. You’ll see the progress of your order and its estimated arrival date.
If you have any additional questions, contact us.
FREE Shipping
Yes, we offer FREE shipping to our customers in the USA. No minimum order. No restrictions.
If you have any questions, contact us.
International shipping
We do ship internationally, but not to every country. Orders going to a destination outside the USA will be charged a $7 flat rate shipping fee. Customs and other taxes are the customers responsibility.
PO Boxes, APO, FPO, DPO
We can ship to APO/FPO and DPO addresses.
Sorry, but we cannot ship to P.O. box addresses.
Shipping to multiple addresses
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Missing items
If items were ordered, but were not included in your package, contact us immediately.
Shipping damage
In the event an item is damaged during the shipping process, you will have 7 days from the delivery date to let us know. You will need to take a picture of the damages and then email the pictures you took, along with the order number to: hello@kooskadoo.com
Please read our Returns policy for the latest official details regarding returns and refunds.
We want you to be completely happy with your purchase. If you change your mind about any purchase, we are happy to accommodate your decision as long as the conditions mentioned in our Returns Policy are met,
Refer to our Returns & Refunds page for more information.
Exchanges
If you want to exchange an item for another item(s), simply return the first item for a refund, and then place a new order for the item you want.
Returns address
SEND YOUR RETURN:
The Kooskadoo Clothing Co.
Attn: Returns
319 Vann Dr, Suite E #26
Jackson, TN 38305
Prepaid return shipping label
Prepaid return shipping labels are only available for items damaged by shipping.
For “buyer-remorse” returns, the customer is responsible for all charges related to shipping the item(s) back to us. Packaging and shipping charges are non-refundable. All Cash On Delivery (COD) packages will be refused.
30 day return window
Request for a refund must occur within thirty (30) days from the purchase date.
Color Guide
We offer 14 colors for you to choose from; 7 lighter colors and 7 darker colors.
Take a look at our Color Guide page for more information. If you have any additional questions, contact us.
Size Guide
We offer XS, S, M, L, XL, and 2XL sizes for most shirts. Take a look at our Size Guide page for more information. If you have any additional questions, contact us.
Brand
Every shirt on Kooskadoo is a Unisex Staple T-Shirt | Bella + Canvas 3001
For more information about BELLA+CANVAS, take a look at our BELLA+CANVAS page.
If you have any additional questions, contact us.
Gift Services
At the moment, any gift services offered are the services, if any, offered by Amazon. We do not offer any gift wrapping services directly,
Promotion codes
Kooskadoo offers Promotion Codes for product discounts from time to time. To use your Promotion Code, after adding the items you wish to purchase to your shopping cart, enter the promotion code in the the “Promotion Code” field and hit apply. There is a secondary option to add the promotion code during the one page checkout process as well.
If you have any additional questions pertaining to Promotion Codes or need further assistance in placing your order, contact us.
Cancelling orders
Should you need to cancel your order, please contact us as soon as possible, preferably, within 2 hours after placing the order. No cancellations are possible for personalized products.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.
Wishlist
Our Wishlist allows you to “heart” your favorite items for easy checkout later. Use this as a way to remember what items you like. To access your Wishlist, click the “heart” near the top of the page.
To add items to your Wishlist, click the “heart” on the items main description page.
You can also share your Wishlist with friends and family.
Military Discount
We would love to offer a military discount, but we cannot at this time. For a typical brick and mortar business, verifying ID is fairly simple, but verifying ID online is not.
We will continue to evaluate viable options as we discover them.
If you have a solution, reach out to us by using our contact form.
Store sales
As a Direct-to-Consumer brand, Kooskadoo products are not sold in any department stores or boutiques. This allows us to sell you the highest quality product for the best price, avoiding the traditional retail mark-up.
Phone orders
To protect your confidential information, we do not take orders over the phone.
You can stay in touch with us on Facebook, Twitter, and Instagram.
@kooskadoo
Payment methods
Kooskadoo accepts the following methods of payment for purchases:
Credit cards accepted:
(1) American Express
(2) Discover
(3) MasterCard
(4) Visa
Other forms of payment:
(1) Kooskadoo virtual e-gift cards
(2) PayPal**
(3) Apple Pay
Examples of forms of payment we do not accept include:
(1) CODs
(2) Layaway plan
(3) Personal checks
(4) Money orders
** Eligible items purchased using PayPal may be returned by mail for a refund to the purchasing PayPal account only; no exchanges.
Declined cards
When placing an order, your billing address must match the information on your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Sales tax
Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Kooskadoo retail store location (but not a wholesale presence) in that particular state.
Typically, sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.
Our website does not participate in tax-free holidays.
Secure payment
Absolutely! We understand the importance of keeping your personal information secure. We offer a safe shopping experience by keeping you secure from identity theft, viruses and credit card fraud through a secure transaction process.
Secure Sockets Layer (SSL Technology) Kooskadoo uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
When you make a purchase, your payment information is handled by our credit card processing partner, Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.
Your credit card details are transmitted to Stripe in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures.
Statement descriptor
The charge for your order will appear on your credit card statement as: “WWW.KOOSKAOO.COM“, or sometimes as “kooskadoo“.
USD only
We can only accept payment that is drawn on US banks and in US funds.
Account benefits
Creating a Kooskadoo account allows you to:
(1) store multiple shipping and billing addresses to expedite your checkout;
(2) save the contents of your shopping bag for later;
(3) easily access your current order details and history;
(4) save credit card information to expedite checkout;
(5) manage your saved items;
(6) discover recommended items.
Create an account
An account at Wikklejuice is required in order to make a purchase. The process to create an account is simple, and FREE. Having an account makes it faster to checkout, allows you to manage your cart and your wishlist, it’s more convenient to track orders, and more. Also, from time to time we offer some pretty sweet deals to those with accounts.
Change password
Go to your account page by clicking the human silhouette near the top right of the page. Next, click the “Account Details” link and there you can change your password.
Order history
To review your current order and past orders, log in to your account on Amazon.
Change email address
Go to your account page by clicking the human silhouette near the top right of the page. Next, click the “Account Details” link and there you can change your email address.
Forgot password
When you try to log in, there will be a “Lost your password?” link. Click it and follow the instructions provided. You will need to enter your email address and then you will receive a link to create a new password via email.
Our Privacy Policy.
For California residents, also see our Privacy Policy Addendum for California Residents.
For Nevada residents, also see our Privacy Policy Addendum for Nevada Residents.